Shipping policy

SHIPPING & DELIVERY POLICY

Panache Artistry

Last updated: [02/02/2026]

1. Overview

Panache Artistry supplies thoughtfully designed furniture, lighting, and homeware, many of which are produced on a made-to-order or extended lead-time basis.

Delivery timelines, methods, and responsibilities vary depending on the product type, order size, and destination. This policy explains how delivery works, what to expect, and where responsibility lies.

This policy applies to consumer orders only.
Separate terms apply to trade, project, and B2B orders.

2. Delivery Lead Times

Estimated delivery timelines are displayed on individual product pages and are provided in good faith.

Delivery timeframes may vary due to, but not limited to:

  • production schedules
  • supplier timelines
  • quality control processes
  • customs clearance
  • carrier availability
  • external or force-majeure events beyond our control

All delivery dates are estimates only and are not guaranteed delivery dates.

General delivery guidance (post-production):

  • Small items: approx. 1–2 weeks
  • Medium-sized items: approx. 2–4 weeks
  • Large items: approx. 3–6 weeks
  • Extra-large or oversized items: approx. 4–7 weeks

Customers may contact us at any time for an update on order status.

3. Made-to-Order & Project Items

Many Panache Artistry products are made to order, including items that are:

  • manufactured specifically after an order is placed
  • produced as part of a batch or project run
  • not held as finished stock

For such items:

  • production typically begins shortly after order confirmation
  • orders may be subject to cancellation restrictions once production has commenced, in accordance with our Returns & Cancellations Policy and your statutory rights
  • delivery timelines may change due to production or logistics factors

Made-to-order and project items are supplied in accordance with our Returns & Cancellations Policy and your statutory rights.

4. Dispatch Dates

Dispatch dates are estimated and may change.

Delays may occur due to manufacturing timelines, freight availability, customs inspections, port congestion, or other events beyond our control.

Once dispatched, goods are handled by third-party logistics partners and transit times may vary.

5. Delivery Method & Carriers

Delivery method depends on item size, weight, fragility, and destination.

Orders may be delivered via:

  • Parcel couriers (smaller items), or
  • Specialist furniture or freight carriers (large, heavy, or fragile items)

Unless otherwise agreed:

  • Delivery is made to the ground floor front door or nearest accessible entrance
  • Delivery does not include unpacking, assembly, installation, or removal of packaging

White-glove or enhanced delivery services may be available on request and must be agreed in advance.

6. Customer Responsibilities (Important)

Customers are responsible for ensuring that:

  • Delivery access is suitable
  • All doorways, staircases, corridors, lifts, and restrictive spaces are accurately measured
  • Someone is available to receive the delivery
  • The delivery location is prepared at the agreed time

If you have any concerns regarding access, you must contact us before placing your order.

7. Failed Delivery Attempts 

A delivery may be deemed unsuccessful due to:

  • Customer unavailability
  • Incorrect delivery information
  • Insufficient access
  • Refusal of delivery
  • Failure to prepare the delivery location

Where delivery fails for customer-related reasons:

  • Re-delivery or return charges may apply
  • Storage fees may be incurred
  • Applicable charges may be deducted from any refund

A failed delivery does not invalidate statutory cancellation rights, but may result in additional charges where permitted by law.

8. Delivery Inspection & Acceptance 

Upon delivery, customers should:

  • Inspect items promptly
  • Check packaging and contents carefully

If there are visible issues, customers should notify us within a reasonable time after delivery.
Reporting issues promptly helps us resolve matters effectively.

This request does not affect your statutory rights.

9. Damaged, Faulty, or Incorrect Items 

If an item arrives:

  • Damaged
  • Faulty
  • Incorrect or not as described

please notify us as soon as reasonably possible after delivery, providing:

  • Clear photographs, and
  • A brief description of the issue

We will assess the matter and, where appropriate, arrange:

  • Repair
  • Replacement
  • Refund (where legally required)

All remedies are provided in accordance with our Returns & Cancellations Policy and your statutory rights.

Consumers retain their rights under the Consumer Rights Act 2015, including the 30-day short-term right to reject faulty goods.

We are not responsible for defects or damage caused by misuse, improper handling, incorrect installation, unauthorised modifications, or third-party negligence.

10. Risk & Responsibility 

Responsibility for goods passes to the customer upon successful delivery.

Where delivery fails due to customer-related issues, the customer remains responsible for reasonable additional costs incurred, but risk in the goods remains with Panache Artistry until delivery is successfully completed.

11. Storage & Holding of Goods

If delivery cannot be completed due to customer-related reasons:

  • Goods may be held by the carrier
  • Storage fees may apply
  • Prolonged storage may result in return or disposal at the customer’s cost

12. International Deliveries

For international orders:

  • Delivery timelines may vary significantly
  • Customs clearance may cause delays
  • Import duties, taxes, and clearance fees may apply and are the customer’s responsibility

Panache Artistry is not responsible for delays, charges, or returns arising from customs processing or unpaid duties.

Large international orders may be eligible for discretionary shipping discounts upon request.

13. Factory Locations

Panache Artistry is a UK-registered business.

Our products are manufactured by trusted partner factories located internationally, and items may ship directly from overseas manufacturing locations.

14. Trade & B2B Orders

Orders placed under:

  • Trade accounts
  • Project pricing
  • Commercial or hospitality use

are governed by separate Trade Terms & Conditions, including different delivery risk transfer and access responsibilities.

15. Contact Us

For delivery-related enquiries, please contact:
contact@thepanacheartistry.com

Please include your order number and relevant details.